Bank card service quality at Techcombank
The survey results show that Responsiveness has the strongest impact on bank card service quality at Techcombank, then Tangibles, Reliability, Assurance and Empathy respectively. The bank has some achievements in providing bank card service to customers, such as procedures for bank card transactions...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
Khoa Quốc tế, ĐHQGHN
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/89586 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |