Bank card service quality at Techcombank
The survey results show that Responsiveness has the strongest impact on bank card service quality at Techcombank, then Tangibles, Reliability, Assurance and Empathy respectively. The bank has some achievements in providing bank card service to customers, such as procedures for bank card transactions...
Saved in:
| 主要作者: | |
|---|---|
| 其他作者: | |
| 格式: | Theses and Dissertations |
| 語言: | English |
| 出版: |
Khoa Quốc tế, ĐHQGHN
2020
|
| 主題: | |
| 在線閱讀: | http://repository.vnu.edu.vn/handle/VNU_123/89586 |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
| 機構: | Vietnam National University, Hanoi |
| 語言: | English |