Burnout and Work Engagement Among Dispatch Workers in Courier Service Organizations

• Main Authors: Yoon, Kong Hoi, Lee, Chong Yee, Peng, Ng Lee
• Format: text
• Published: Animo Repository 2021
• Subjects: burnout; work engagement; job demands; job resources; corporate volunteerism
• Online Access: https://animorepository.dlsu.edu.ph/apssr/vol21/iss1/2; https://animorepository.dlsu.edu.ph/context/apssr/article/1346/viewcontent/RA_201.pdf
• Institution: De La Salle University

The rapid growth of the global digital economy is increasing the workload of courier dispatchers. This study measures the structural relationships between the constructs of the job demand and resources (JD-R) model and corporate volunteerism and the constructs’ dimensions to reduce burnout and work engagement issues. Three hundred and fifty completed questionnaires were collected among dispatchers who have at least one year of courier working experience in the present and previous company. The result shows the job demand construct and only one of the construct’s dimensions—physical demands—has influenced the dispatchers’ burnout. The job resources construct and only one of the construct’s dimensions— social support—has directly influenced work engagement. All the job resources construct’s dimensions—decision latitude and social support—and the construct itself have significantly moderated the effects of job demands construct and its dimensions on burnout. Therefore, considerable decision latitude needs to be given to workers, and team-work spirit between workers needs to be nurtured to combat the negative effect of job demands on burnout. The result also implies that the workers’ involvement in corporate volunteering activities needs to be boosted. This study fills the literature gap by enriching the JD-R model with corporate volunteerism and focus on blue-collar workers.