Factors contributing to task performance of food attendants at Jatujak Thai Restaurant

• Main Authors: Chua, Jillian Denise A., Edrozo, Patrick, Mejia, Jonathan, Sumulong, Carmela Andrea R.
• Format: text
• Language: English
• Published: Animo Repository 2012
• Subjects: Food service > Personnel management; Employees > Rating of.; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10440; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=11085&context=etd_bachelors
• Institution: De La Salle University

The purpose of this research was to determine the level of the factors that contribute to task performance of food attendants for Jatujak Thai Restaurant, which will also be relevant to other restaurants in the casual dining restaurant sector. By using simple regression analysis, chi square analysis, and biserial correlations, the researchers were able to determine the factors, and the level of significance of those factors, that affected task performance. The major findings, based on the statistical testing, indicate that among the variables, the two that have the most significant relationships are non-financial factors (as a whole) and effort, as well as effort and task performance. The findings indicate that, effort is far more significant than financial factors and non-financial factors, in their influence on employee task performance. Based on the findings of this study, results show that non-financial factors affect effort more than financial factors and effort explains task performance. These findings are non-congruent with previous studies that link task performance and job performance with financial factors as the primary motivator. With the sub-variable of effort in mind, through regression analysis of the relationship of effort to task performance, it can be inferred that as the level of initiative exerted or effort by a food attendant increases, task performance increases as well. It then appears that food attendants are intrinsically motivated. Based on the findings on how it affects and contributes to effort, among the non-financial factors, the two that are ranked the highest are praise or recognition and job security. With these variables in mind, the researchers recommended the management of Jatujak Thai Restaurant that by focusing on these in increasing employee effort, the level of task performance would increase as well. Given the importance of praise or recognition, the researchers recommended simple positive interaction between supervisors and subordinates in a regular basis, praising of employees in writing such as a letter and recognizing them in public for their good performance. These employees will most greatly benefit from motivational programs that emphasize praise or recognition, where managers can underline constructive feedback by the food attendants on management and amongst them. For job security, the researchers recommended management to minimize contractual employees and to create an open communication format between employees and their supervisors. Among the sub-variables of Effort, based on statistical tests conducted, it was found out that attitude is the sub-variable that contributes most to the level of extent of effort. It illustrates that the food attendants of Jatujak Thai Restaurant give importance on how they interact properly with customers and their colleagues in the work place. The second sub-variable that contributes the most is motivation. By analyzing the statistical tests for motivation, it can be implied that the food attendants of Jatujak initiate action in the restaurant through their own merits. The vii sub-variable that garnered the lowest mean is time. The researchers recommended the management of Jatujak Thai to focus on the latter sub-variable, by having a standard service time for all meals to be served. Task performance and its three dimensions could further be improved. By focusing on the different aspects that could be further improved, which in turn to food attendants performing well with the task assigned to them, which then results to an increase in overall task performance. The researchers would like to recommend a list of programs to the management of Jatujak Thai Restaurant with this regard and these are rotating the shifts of the food attendants, giving the food attendants variety with their tasks, and having company outings and events.