Job match/mismatch and motivation among customer service representatives in selected Business Process Outsourcing Companies
Using both quantitative and qualitative methods, this study determined and evaluated the motivational factors that influence the decision of job-matched and job-mismatched customer service representatives to remain in their current employment. The Work Extrinsic and Intrinsic Motivation Scale (WEIMS...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2011
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/10951 |
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| Institution: | De La Salle University |
| Language: | English |