The work life balance of single parents working as call center agents

• Main Authors: Julio, Valerie Anne, Qua, Bernice, Sangalang, Kristine Joyce
• Format: text
• Language: English
• Published: Animo Repository 2008
• Subjects: Work-life balance; Work and family; Single-parent families; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/11415
• Institution: De La Salle University

Telecommunicating in call center agencies has been one of the leading industries in the Philippines. This Includes two types of shifts namely, day shift and graveyard shift. Currently, single parenting has also become prevalent. With the difficult work schedule held by inbound call center agents, also the vulnerability of being a single parent, this paper explores on the type of work-life balance model achieved by single parent call center agents who works on different shifts. Qualitative analysis was used in this study, with a total of 109 respondents. Purposive and snowball sampling were used to conduct the survey as well as the personal interview. Data were tabulated using frequency tables and themes were extracted from the qualitative data. Variables include gender and the different work shift. Results showed that respondents working on non-standard shifts do not have a balance between work and family life. The work life balance model that was common in the study was the compensation model.