A qualitative study on the work-life balance of solo mother night-shift employees in the business process outsourcing industry

• Main Authors: Sumagaysay, Gonzales, Te, Maricon Janelle M., Uy, Lanah Janeen C., Villamanca, Shannen D.
• Format: text
• Language: English
• Published: Animo Repository 2014
• Subjects: work-life balance; Work and family; Self-actualization (Psychology); Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/11437
• Institution: De La Salle University

The Business, Process Outsourcing (BPO) industry is thriving in the Philippines, yet many Filipinos struggle to work in BPO companies especially those who are working the night shift. This research study used phenomenological analysis on the work-life balance of solo mothers who work the night shift in the BPO industry. The researchers aimed to understand the lived experiences of these solo mothers. The seven participants ranged 18-35 years old and have a child who is 10 years old or below. Data was collected using semi-structured interviews. Results have shown that the common themes among the participants are Conflicting Work and Life Roles, Struggles at Work, Compensation for Work, Sacrifice, Preparation of the Child's Future, Prioritizing the Child, and Financially Independent. Theories such as work-life conflict and conflict theory were included in the discussion and was associated with the results.