Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food

After carrying out a communication audit on Naci Comfort Food, the proponents established that the organization's current tools used for their employee training are unable to support the needed visual illustrations for the topics of Sequence of Service and Proper Service Handling. This thesis a...

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Main Authors: Aguila, Katrina Camil B., Hipolito, Nicole N., Tejano, Nicole Victoria M.
Format: text
Language:English
Published: Animo Repository 2014
Online Access:https://animorepository.dlsu.edu.ph/etd_bachelors/11761
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Institution: De La Salle University
Language: English
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spelling oai:animorepository.dlsu.edu.ph:etd_bachelors-124062021-09-29T03:14:39Z Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food Aguila, Katrina Camil B. Hipolito, Nicole N. Tejano, Nicole Victoria M. After carrying out a communication audit on Naci Comfort Food, the proponents established that the organization's current tools used for their employee training are unable to support the needed visual illustrations for the topics of Sequence of Service and Proper Service Handling. This thesis aimed to address the identified problem through producing a training video that will provide the needed visual and step-by-step illustration for the topics mentioned, as well as complement existing communication materials. The video is also made to standardize the information being tackled, which will be useful to mitigate inconsistencies via different trainers and new sets of trainees. The training video is approximately 16 minutes and contains a brief introduction of the organization's goals, its Sequence of Service, Proper Service Handling and a Do's and Don'ts part. The proponents used the ADDIE model as their theoretical and operational framework in executing the project. The proponents were able to present the training video to the target audience as well as the organization's management, which garnered affirmative feedback. The results have been evaluated using Kirkpatrick's four-level training evaluation model. The training video is deemed useful to the client organization and the project's target audience in tackling practical skills such as those discussed in the areas of Sequence of Service and Proper Service Handling. 2014-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_bachelors/11761 Bachelor's Theses English Animo Repository
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
description After carrying out a communication audit on Naci Comfort Food, the proponents established that the organization's current tools used for their employee training are unable to support the needed visual illustrations for the topics of Sequence of Service and Proper Service Handling. This thesis aimed to address the identified problem through producing a training video that will provide the needed visual and step-by-step illustration for the topics mentioned, as well as complement existing communication materials. The video is also made to standardize the information being tackled, which will be useful to mitigate inconsistencies via different trainers and new sets of trainees. The training video is approximately 16 minutes and contains a brief introduction of the organization's goals, its Sequence of Service, Proper Service Handling and a Do's and Don'ts part. The proponents used the ADDIE model as their theoretical and operational framework in executing the project. The proponents were able to present the training video to the target audience as well as the organization's management, which garnered affirmative feedback. The results have been evaluated using Kirkpatrick's four-level training evaluation model. The training video is deemed useful to the client organization and the project's target audience in tackling practical skills such as those discussed in the areas of Sequence of Service and Proper Service Handling.
format text
author Aguila, Katrina Camil B.
Hipolito, Nicole N.
Tejano, Nicole Victoria M.
spellingShingle Aguila, Katrina Camil B.
Hipolito, Nicole N.
Tejano, Nicole Victoria M.
Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food
author_facet Aguila, Katrina Camil B.
Hipolito, Nicole N.
Tejano, Nicole Victoria M.
author_sort Aguila, Katrina Camil B.
title Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food
title_short Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food
title_full Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food
title_fullStr Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food
title_full_unstemmed Naci Comfort Food sequence of service and proper service handling: A Training video for Naci Comfort Food
title_sort naci comfort food sequence of service and proper service handling: a training video for naci comfort food
publisher Animo Repository
publishDate 2014
url https://animorepository.dlsu.edu.ph/etd_bachelors/11761
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