A Study on the relationship of educational attainment and job performance of workers among the six sectors of the business process outsourcing industry in Metro Manila

• Main Authors: Gan, Kristine O., Miravite, Angela Marie K., Mu, Sandy, Tan, Angelica Keith L.
• Format: text
• Language: English
• Published: Animo Repository 2012
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/11865
• Institution: De La Salle University

Business Processing Outsourcing as one of the fastest growing industries in the Philippines, was considered one of the competitive mechanisms for economic improvement. For employees to land good jobs, one of the basic requirements is to have at least a college degree. But in the Philippines, there were actually BPO companies who hire high school graduates and college drop outs causing other people to doubt their effectiveness as an organization. Because of this, the relationship between educational attainment and job performance of the workers at six BPO sectors – animation, back office, call center, engineering, information technology and transcription – in Metro Manila was studied to see whether or not educational attainment plays a significant role in assessing job performance. Though there were pas studies conducted about job performance, most research focused on how job satisfaction and motivation affected it. This thesis sought a different approach and used educational attainment (independent variable) measured as from first year high school to post-graduate studies, while job performance (dependent variable) was determined by job knowledge, communication and attitude. The researchers were able gather a total sample of 236 employees using non-probability purposive sampling with each sector named as strata. A correlational research designed was used. Moreover, the survey questionnaire utilized a like Scale to measure the job performance of the respondents. After analyzing the data through Pearson-Product-Moment-Correlation test, results showed that the educational attainment and job performance had indirect but weak and statistically significant relationship, therefore educational attainment does have a significant relationship to job performance among the six sectors of BPO. However, when the statistical test was implemented per sector, it resulted otherwise. These results illustrate that each sector does not necessarily require formal education to be able to attain good performance. Since higher educational attainment does not guarantee better performance, future researchers should utilized other variables such as age, marital status, shift, years of experience, salary and benefits to identify other factors which can improve BPO workers job performance. This study can also aid in the hiring process of BPO companies, especially today that there exists underemployment or job mismatch in the BPO industry. Furthermore, educational attainment and job performance of other industries may also be tapped in order to compare the BPO industry's standards.