Real-time voice affect recognition for call center agents

• Main Authors: De Leon, Sanielle Anne, Paz, Raymund Clint, Tan, Julie Ann
• Format: text
• Language: English
• Published: Animo Repository 2012
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/11871
• Institution: De La Salle University

Call centers depend depend on their agents to effectively serve their clients. But often times, arguments between agents and clients occur. Inability to deal with this problem may lead client discontent, business loss or moving of client to other competitors. Thus, it is important for call centers t...