Business process improvement for Maxwell enterprises

• Main Authors: Co Ho, Rex C., Coo, Dicken N., Gan, Wilson S., Que, Ricson S.
• Format: text
• Language: English
• Published: Animo Repository 1996
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/17074
• Institution: De La Salle University

Business Process Improvement (BPI) is a concept that is customers focused. BPI sees to it that the business processes of the company are effective, efficient, and adaptable to the needs of the customers. BPI ensures the customer of having the right product at the right time. In addition, the costs that an organization absorbs is minimized without affecting the quality of the end product. Also, BPI educates an organization to accommodate different customer needs and specification. Besides, it is the customers who provide the income of the organization. With the very competitive market today, an organization, who devotes its time on improving business process, will gain the competitive edge over other organizations. The customers will notice the importance an organization treats them. And this drives the customers to seek the organization's services or products and not get other organizations to satisfy their needs. Remember, a customer dissatisfied might worth more than a million pesos. In the poly bag printing industry today, Maxwell Enterprises faces stiff competition against many rivals. The BPI concepts will help point out errors and improvement opportunities regarding the critical business process of the company. With these business factors all figured out, BPI tools will help eliminate unwanted bottlenecks and redundant processes of the company. Another part of the BPI tool is to modify the processes for the benefits of cross-functionality and big picture improvement of the company. After all these, an improvement plan is produced for the betterment of the company. But the BPI process does not stop here. BPI also teaches the organization to measure and control these critical processes. Through this, BPI will set the platform for the company to continuously improve its business processes. It is important to know that the company must not stop improving. To stop improving is not staying in your current status in the market. Actually, the company is losing because the company rivals continue to improve. Thus, it is important to apply the BPI concepts to Maxwell Enterprises. Moreover, BPI features the documentation of the critical processes of the company. This will give the employees of the company an idea concerning the importance of their jobs. Plus, the company can set its outlook for expansion. Since the processes are documented, authorized persons can take a look at the processes of the company and learn how these processes actually works. Therefore, every company will always have room for improvements. The only thing is that if they are willing to grab it.