Service plan: NEO holistic center

The product of a certain business establishment in not the only thing that the customer takes into consideration when assessing the performance of the business entity. The service being provided to them is also a big factor that they take into consideration when they avail of a certain product and o...

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Main Authors: Ho, Leonard, So, James., Sy, Dexter
Format: text
Language:English
Published: Animo Repository 2005
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Online Access:https://animorepository.dlsu.edu.ph/etd_bachelors/17603
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Institution: De La Salle University
Language: English
id oai:animorepository.dlsu.edu.ph:etd_bachelors-18116
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spelling oai:animorepository.dlsu.edu.ph:etd_bachelors-181162021-11-27T03:00:29Z Service plan: NEO holistic center Ho, Leonard So, James. Sy, Dexter The product of a certain business establishment in not the only thing that the customer takes into consideration when assessing the performance of the business entity. The service being provided to them is also a big factor that they take into consideration when they avail of a certain product and or service. Quality service is expected in any business establishment since this a part of what the customer are paying for. And so, this is essential to be able assured of the success any business entity is aiming for. NEO Holistic Center is a Filipino-owned DAY Spa who believes that with the right mix of service quality and variety, marketing and investment, it can grab a significant share of the growing Spa industry. Filipinos have long been fond of massages but it is only recently that spas are adopted as a lifestyle. Spa being adapted as lifestyle will also be used as basis by the group to create investment and profitability plans that would yield better profit to the company. This service plan aims to increase annual gross sales by at least 24.68% and attain at least a minimum of 800,000 in net income. This service plan is intended for the improvement of the service offered by NEO Holistic Center to its customers. This study aims to analyze the process of the said branch in dealing with their customers and at the same time be able to help in the improvement of their service. Customer feedback and concerns will be collected and analyzed through the use of surveys. Moreover, this service plan wants to highlights the different areas the branch is not doing well. Areas like low customer volume during off off peak hours will be looked at and given solution through various advertising and promotions that will be implemented. Also, service improvements will also be put into action by letting therapists undergo retraining and seminars. 2005-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_bachelors/17603 Bachelor's Theses English Animo Repository Marketing
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Marketing
spellingShingle Marketing
Ho, Leonard
So, James.
Sy, Dexter
Service plan: NEO holistic center
description The product of a certain business establishment in not the only thing that the customer takes into consideration when assessing the performance of the business entity. The service being provided to them is also a big factor that they take into consideration when they avail of a certain product and or service. Quality service is expected in any business establishment since this a part of what the customer are paying for. And so, this is essential to be able assured of the success any business entity is aiming for. NEO Holistic Center is a Filipino-owned DAY Spa who believes that with the right mix of service quality and variety, marketing and investment, it can grab a significant share of the growing Spa industry. Filipinos have long been fond of massages but it is only recently that spas are adopted as a lifestyle. Spa being adapted as lifestyle will also be used as basis by the group to create investment and profitability plans that would yield better profit to the company. This service plan aims to increase annual gross sales by at least 24.68% and attain at least a minimum of 800,000 in net income. This service plan is intended for the improvement of the service offered by NEO Holistic Center to its customers. This study aims to analyze the process of the said branch in dealing with their customers and at the same time be able to help in the improvement of their service. Customer feedback and concerns will be collected and analyzed through the use of surveys. Moreover, this service plan wants to highlights the different areas the branch is not doing well. Areas like low customer volume during off off peak hours will be looked at and given solution through various advertising and promotions that will be implemented. Also, service improvements will also be put into action by letting therapists undergo retraining and seminars.
format text
author Ho, Leonard
So, James.
Sy, Dexter
author_facet Ho, Leonard
So, James.
Sy, Dexter
author_sort Ho, Leonard
title Service plan: NEO holistic center
title_short Service plan: NEO holistic center
title_full Service plan: NEO holistic center
title_fullStr Service plan: NEO holistic center
title_full_unstemmed Service plan: NEO holistic center
title_sort service plan: neo holistic center
publisher Animo Repository
publishDate 2005
url https://animorepository.dlsu.edu.ph/etd_bachelors/17603
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