A study on the impact of organizational change to the stress levels of selected employees in D.H. Johnson Company

• Main Authors: Molina, Don Daniel A., Mongaya, Hanna Regina A., Roncesvalles, Mary Joyce T.
• Format: text
• Language: English
• Published: Animo Repository 2012
• Subjects: Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/17948
• Institution: De La Salle University

The Philippine BPO Industry has experienced a remarkable growth in the past ten years. However, attrition rates in the industry were thrice that of the other sectors and such was attributed to stress and other work-related factors. The study, guided by the framework of French et al, investigated the organizational changes that occurred in a BPO firm, D.H. Johnson Company, and their impact on employee stress as well as the moderating effect of the factors determining the likelihood of stress (importance, duration and uncertainty) on the relationship of the two variables. This research also aimed to identify concrete stress manifestations caused by the different organizational changes as well as the management interventions that the company considered and implemented. Primary data were collected through interviews and surveys and were processed using simple linear regression and descriptive statistics. Secondary sources were also utilized to identify trends in the BPO industry. Results showed that some of the organizational changes that occurred in the past year caused negative stress. However, the results showed as well that stress manifestations are not dependent on uncertainty, importance and duration of organizational changes.