Stress among call center agents and how they cope
This study is intended to show the levels of stress in call center environment, particularly the stress levels of a call center agent. In addition, it also attempted to determine their coping mechanism when dealing with the stress they encounter at work. This research study was descriptive in design...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2008
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/2436 |
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| Institution: | De La Salle University |
| Language: | English |