The implications of work schedule on the well-being, social interaction and stress of call center employees
The study focused on examining the work schedule and its effects on general well-being, social interaction within the workplace, and stress level of day-shift and night-shift call center employees. There were 200 participants for the quantitative approach. Results show that night-shift employees hav...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2009
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/5697 |
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| Institution: | De La Salle University |
| Language: | English |
| Summary: | The study focused on examining the work schedule and its effects on general well-being, social interaction within the workplace, and stress level of day-shift and night-shift call center employees. There were 200 participants for the quantitative approach. Results show that night-shift employees have lower general well-being as compared to day shift-employees. Also, anxiety was found to be higher for day-shift employees. On the other hand, two Focus Group Discussions (FGD) for the day-shift and three FGDs for the night-shift were conducted. The data gathered from the FGDs were classified into themes which were then categorized into three aspects of well-being, namely, physiological, emotional and social. Another theme that emerged under well-being was financial. |
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