Work satisfaction and life satisfaction as predictors of turnover intentions of call center agents in Metro Manila

• Main Authors: Arellano, Jaclyn, Buenaventura, Mara, Policarpio, Shannel
• Format: text
• Language: English
• Published: Animo Repository 2010
• Subjects: Call centers > Philippines > Manila Metropolitan Area > Employees; Call centers > Employees > Salaries, etc > Philippines > Manila Metropolitan Area; Call centers > Philippines > Manila Metropolitan Area > Management; Job satisfaction; Personnel management; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/5700
• Institution: De La Salle University

The call center industry is known for one of the highest turnovers in business. This study will focus on specific factors that can predict turnover intentions of call center agents in Metro Manila alone. The purpose of this study is to describe work satisfaction factors on namely, job control and sa...