Guballa, N., Ramos, M., & Yap, R. (2010). A two stage data envelopment analysis tool for asssessing the effects of client waiting experience and service process change in efficiency of banks/ by Guballa, Nigel, Ramos, Mariae, Yap, Richard. Animo Repository.
استشهاد بنمط شيكاغوGuballa, Nigel, Mariae Ramos, و Richard Yap. A Two Stage Data Envelopment Analysis Tool for Asssessing the Effects of Client Waiting Experience and Service Process Change in Efficiency of Banks/ By Guballa, Nigel, Ramos, Mariae, Yap, Richard. Animo Repository, 2010.
MLA استشهادGuballa, Nigel, Mariae Ramos, و Richard Yap. A Two Stage Data Envelopment Analysis Tool for Asssessing the Effects of Client Waiting Experience and Service Process Change in Efficiency of Banks/ By Guballa, Nigel, Ramos, Mariae, Yap, Richard. Animo Repository, 2010.