A two stage data envelopment analysis tool for asssessing the effects of client waiting experience and service process change in efficiency of banks/ by Guballa, Nigel, Ramos, Mariae, Yap, Richard
The study is about relating costumer waiting experience and efficiency of DMUs. The study wants to prove that there should be a relationship between management efficiency to client waiting experience especially in service industry. The study will use Data Envelopment Analysis to compute for the effi...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2010
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/6880 |
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| Institution: | De La Salle University |
| Language: | English |