A two stage data envelopment analysis tool for asssessing the effects of client waiting experience and service process change in efficiency of banks/ by Guballa, Nigel, Ramos, Mariae, Yap, Richard
The study is about relating costumer waiting experience and efficiency of DMUs. The study wants to prove that there should be a relationship between management efficiency to client waiting experience especially in service industry. The study will use Data Envelopment Analysis to compute for the effi...
Saved in:
| Main Authors: | , , |
|---|---|
| 格式: | text |
| 語言: | English |
| 出版: |
Animo Repository
2010
|
| 主題: | |
| 在線閱讀: | https://animorepository.dlsu.edu.ph/etd_bachelors/6880 |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
| 機構: | De La Salle University |
| 語言: | English |