A two stage data envelopment analysis tool for asssessing the effects of client waiting experience and service process change in efficiency of banks/ by Guballa, Nigel, Ramos, Mariae, Yap, Richard

• Main Authors: Guballa, Nigel, Ramos, Mariae, Yap, Richard
• Format: text
• Language: English
• Published: Animo Repository 2010
• Subjects: Data envelopment analysis; Banks and banking; Bank management; Banks and banking > Customer services; Industrial efficiency > Measurement; Industrial productivity > Measurement; Performance > Measurement; Engineering
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/6880
• Institution: De La Salle University

The study is about relating costumer waiting experience and efficiency of DMUs. The study wants to prove that there should be a relationship between management efficiency to client waiting experience especially in service industry. The study will use Data Envelopment Analysis to compute for the effi...