A system study on the delivery service of KFC Shaw Blvd. Branch

• Main Authors: Casin, Michelle T., Gresola, Sir Charles M., So, Jemuell Rei B.
• Format: text
• Language: English
• Published: Animo Repository 2015
• Subjects: Fast food restaurants; Delivery of goods; Industrial engineering; Kentucky Fried Chicken
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/7589
• Institution: De La Salle University

KFC Shaw Blvd. Branch has the highest sales volume in terms of delivery compared to other branches that cater to delivery. Their delivery contributes to 55% of their monthly sales. The branch serves within the Pasig and Mandaluyong area. KFC has specific objectives of following the standard in-store time of 7 minutes, having 0% late deliveries, meeting monthly projected sales from delivery, and maintaining a 199% accuracy of orders. After appraising the branches present system, and evaluating, it showed that the most prevalent problem was that the standard in-store time f the delivery process which is 7 minutes is not followed which may result to late deliveries. The problem occurred in the study period of January 2014 to June 2014. This led to the thesis groups problem statement of: 96.17% of the time, KFC Shaw Blvd. Branch exceeds the given policy of 5-minute assembly and dispatching time for delivery every peak hour. Pareto chart analysis was done to determine the main causes of the problem which resulted to methods and materials related causes. The method related causes identified in the Pareto analysis were getting of change from DSO, double checking done by riders, drinks are not included in the assembly of orders, riders cannot deliver orders immediately after dispatching, and queueing at DSO. The material related cause identified in the Pareto analysis was the taping of cup lids. Alternative solutions were generated to address the causes that contributes to the main problem being encountered by the branch. Kepner Tregoe decision analysis (KTDA) was done to get the best possible solution to address the problem. For getting of change from DSO, the allocation of change will be given to the riders during peak hours is proposed. The proposed solution for double checking done by riders were the re-designing of product packaging with checklist and the use of translucent biodegradable plastic bags. For the drinks are not included in the assembly of orders, removing the use of caddy bag was proposed. Lastly, for taping of cup lids, the use of bottled soft drinks for delivery was proposed. The chosen alternatives to solve each cause was then combined to generate the proposed system. Full implementation of the proposed system is expected to reduce the overall in-store time for delivery service of KFC Shaw Boulevard Branch by 49.69%. Moreover, a net savings for six months was computed to be Php1,312,556.5 and the payback period is 3 days after the implementation of the proposed system.