A framework and a theory to achieve productivity and software quality in global software development

• Main Author: Bondoc, Edwin Ronnel P.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Global software development; Software Engineering
• Online Access: https://animorepository.dlsu.edu.ph/etd_doctoral/1453; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=2490&context=etd_doctoral
• Institution: De La Salle University

oftware firms are adopting a strategy coined as Global Software Development (GSD), referring to distributed development in the form of offshore insourcing and offshore outsourcing. GSD promises benefits such as cost-saving, time to market reduction, access to the global talent pool, and task modularization. However, GSD encounters issues induced by team separation causing challenges and issues related to Communication, Collaboration, Coordination, Control, and Shared Knowledge. These issues impact activities in GSD, including the productivity and quality of work of distributed teams. Presently, there are more issues identified in GSD than solutions. Thus, it can be inferred that GSD lacks a guide on how it should be done (planned and implemented). This study presents a framework explicating viable operations and strategies in GSD despite team separation. The framework was constructed from experiences of participants in a vendor organization performing a large-scale enterprise software project with an offshore client. The respondents are members of the organization who have key roles in software development. The framework involves activities and strategies countering implications of team separation, and support productivity and quality of work of teams. Furthermore, this study contributes to the body of knowledge in GSD, by establishing a theory explaining why GSD is vulnerable to failure, and how it can be successful. The theory is grounded on empirical evidence, literature review, and reputable IS theories namely Process Virtualization Theory and Task-Technology Fit Theory.