Creating policy designs to prevent reneging in queues in quick-service systems using a simulation-based experiment
The reneging of people from queues in service systems is quite common in real situations. Managing queues is a dilemma for managers who wish to improve service operations and increase its return on investment. Some aspects of the waiting line system can be influenced by anchors. Anchors do not physi...
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| Main Author: | |
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| Format: | text |
| Language: | English |
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Animo Repository
2012
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/4299 |
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| Institution: | De La Salle University |
| Language: | English |
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