An action research on process improvement for System Access Administration

• Main Author: Nievera, Zereen Gail De Quiroz
• Format: text
• Language: English
• Published: Animo Repository 2016
• Subjects: Banks and banking—Computer programs; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5128
• Institution: De La Salle University

This action research is about process improvements in ABC Bank's System Access Administration. The methodology used for this research is the action research cycle with a combination of change management frameworks - Lewin's Change Management Model and Michael Beers Bottom-Top Approach. In...