Managing the issue on absenteeism by driving employee motivation: An action research at Mum Sabai Spa

• Main Author: Dasugo, Janet D.
• Format: text
• Language: English
• Published: Animo Repository 2016
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5209
• Institution: De La Salle University

This action research focused on employee motivation in Mum Sabai Spa, a day spa company. There are manifestations of demotivated employees which include absenteeism. My observations revealed that the motivation level of most of the employees are low. This led me and my collaborators to intervene as theres direct correlation between having motivated employees to better corporate performance (Nohria, Groysberge, & Eling-Lee, 2008). To determine on what can motivate this employees, data were gathered through face-to-face interviews, informal interviews and observations with my collaborators. Based on the results, employees disclosed that tying rewards to their performance best motivates them. The result establishes the drive to acquire scarce goods like food, clothing, housing and money but also experiences that improve social status will bolster employee sense of well-being and delight when this drive is fulfilled. The most effective way to fulfill these needs is to institute a pay-for-performance reward system (Nohria, Groysberge, & Eling-Lee, 2008). Anchored on the insider action research approach of Coghlan and Brannick and a mixed method of interviews are used to make interventions. The joint constructing of the issue and planning of the action led my collaborators and me to the agreed upon intervention of rewarding employee an increase in commission pay from 25% to 30% on every massage fee and for every enrolled client in the loyalty program After the interventions were implemented, there was a marked improvement in the employees attendance. However, the impact towards their motivation level has minimal effect on their interaction with co-workers. To augment this is to fulfill the drive to bond by having a weekly team dinner that will create a culture fostering mutual reliance and friendship among co-workers to bring a strong sense of camaraderie. It is not sufficient that we only focus on addressing a particular drive of an employee, rather the need to acquire, to bond, to comprehend and to defend, must address to fully motivate your employees to get the most out of them by fulfilling their most fundamental needs.