Improving the VAT reconciliation process through inter-team collaboration

• Main Author: Manarang-Yu, Karen T.
• Format: text
• Language: English
• Published: Animo Repository 2016
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5275
• Institution: De La Salle University

This action research addressed our departments lack of collaboration issue which has resulted to outdated reconciliation reports and consequently, VAT penalty. Collaboration is said to take place when a group of people work together by sharing their ideas and skills in order to find the optimal solution to a given problem. By increasing collaboration among the different teams, this action research is aimed at attaining the following objectives: a.) Fostering collaboration by involving the relevant teams in explaining VAT discrepancies in the accounting records; b.) Ensuring that VAT reconciliation reports are delivered on time and; c.) Reducing / eliminating VAT penalties arising from the audits of the tax authorities. Ultimately, the goal of my insider action research is for our company to have a good standing and reputation with our tax authority through strict compliance to VAT regulations. Haas & Motensens Fundamentals of Collaboration and Tellioghlus Collaboration Life Cycle were used in studying the issue and guiding the interventions taken. On the Other hand, Lewins Change model was utilized to manage change within the department. Interventions were conducted to unify the teams such as a.) Process sharing sessions to increase awareness of the interrelationships; b.) Regular team building activities; and c.) Reconciling the VAT discrepancies jointly. The results of my research revealed that collaboration is consistently evolving as new tools and strategies for the workplace continue to emerge. Our success happened by addressing a single issue at a time and then addressing others over time. I recommend the four fundamentals of a.) Compelling direction; b.) Strong structure; c.) Supportive context and d.) Shared mind set identified by Haas & Mortensen in developing collaboration with interrelated teams. Through this action research, I have learned to embrace change and to become a firm believer of continuous improvement. In addition, I now choose to collaborate with other people rather than to rely on my own ability. I see the importance of coordinating with people because each mind has its own experiences, expertise and point of view. I believe that all of these learning allow me to be a better decision maker.