Improving complaints handling through delegation of authority
This action research addressed KLM Bank Mabini branch's operational issue concerning the lack of delegation of authority among the tellers and sales associate particularly on complaints handling. Delegation of authority was defined as sharing of ones authority who is holding a higher rank to a...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2016
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5413 |
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| Institution: | De La Salle University |
| Language: | English |