Formulation and effective communication of policy to improve turnaround of procurement of IT items

In this action research, we focused on addressing the issue on the disorganized process of procuring IT items in our company thru the formulation and communication of a laptop policy, since IT items are the most widely used tools of productivity in our company. Using the action research approach by...

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Main Author: Avila, Karen
Format: text
Language:English
Published: Animo Repository 2018
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Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/5487
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Institution: De La Salle University
Language: English
id oai:animorepository.dlsu.edu.ph:etd_masteral-12325
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spelling oai:animorepository.dlsu.edu.ph:etd_masteral-123252021-03-05T02:12:02Z Formulation and effective communication of policy to improve turnaround of procurement of IT items Avila, Karen In this action research, we focused on addressing the issue on the disorganized process of procuring IT items in our company thru the formulation and communication of a laptop policy, since IT items are the most widely used tools of productivity in our company. Using the action research approach by Coghlan & Brannick (2014), we collaboratively identified that the lack of policies and procedures result in slow processing of requests for laptops and related items . A policy, as defined by Taurasi (2015) is a course of actions, rules or principles adopted by an organization to govern, direct and enforce actions and business functions(p.1). Well-written policies when communicated properly give multiple benefits to an organization. Effective policies and procedures contribute to efficiency by providing standards, uniformity, ownership and accountability (Curd, 2013). Systematic use of Andersons Policy Process Cycle framework supported by the closed loop communication model by George Kolb (2015) helped us come up with a formal Laptop policy which we communicated and implemented to support our objective of improving turnaround time for processing requests which in turn could improving internal customer satisfaction and also providing clear guidelines to minimize errors in ordering and issuance of laptops. 2018-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_masteral/5487 Master's Theses English Animo Repository Industrial procurement Industrial management Communication in organizations
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Industrial procurement
Industrial management
Communication in organizations
spellingShingle Industrial procurement
Industrial management
Communication in organizations
Avila, Karen
Formulation and effective communication of policy to improve turnaround of procurement of IT items
description In this action research, we focused on addressing the issue on the disorganized process of procuring IT items in our company thru the formulation and communication of a laptop policy, since IT items are the most widely used tools of productivity in our company. Using the action research approach by Coghlan & Brannick (2014), we collaboratively identified that the lack of policies and procedures result in slow processing of requests for laptops and related items . A policy, as defined by Taurasi (2015) is a course of actions, rules or principles adopted by an organization to govern, direct and enforce actions and business functions(p.1). Well-written policies when communicated properly give multiple benefits to an organization. Effective policies and procedures contribute to efficiency by providing standards, uniformity, ownership and accountability (Curd, 2013). Systematic use of Andersons Policy Process Cycle framework supported by the closed loop communication model by George Kolb (2015) helped us come up with a formal Laptop policy which we communicated and implemented to support our objective of improving turnaround time for processing requests which in turn could improving internal customer satisfaction and also providing clear guidelines to minimize errors in ordering and issuance of laptops.
format text
author Avila, Karen
author_facet Avila, Karen
author_sort Avila, Karen
title Formulation and effective communication of policy to improve turnaround of procurement of IT items
title_short Formulation and effective communication of policy to improve turnaround of procurement of IT items
title_full Formulation and effective communication of policy to improve turnaround of procurement of IT items
title_fullStr Formulation and effective communication of policy to improve turnaround of procurement of IT items
title_full_unstemmed Formulation and effective communication of policy to improve turnaround of procurement of IT items
title_sort formulation and effective communication of policy to improve turnaround of procurement of it items
publisher Animo Repository
publishDate 2018
url https://animorepository.dlsu.edu.ph/etd_masteral/5487
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