Improving the BPI multiple account opening payroll process

• Main Author: Ferrer, Justine Fernandez
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Banks and banking > Philippines; Bank of the Philippine Islands
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5580
• Institution: De La Salle University

The quality of service is crucial in the financial industry. Banks should prioritize this to ensure the loyalty of their customers. The Bank of the Philippine Islands, the company where I work for, has adopted a new payroll process to open multiple accounts faster. However, the process has flaws whi...