Process improvement in a finance shared services center

• Main Author: Alvarez, Karen C.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Organizational effectiveness; Management; Finance departments
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5593
• Institution: De La Salle University

This action research is about the process improvement made within the Finance Shared Services (FSS) department of ABC Shared Services Center. The goal of FSS is to promote operational excellence and process efficiency on a cost efficient manner. However, within FSS there are still manual and complex...