Standardizing a loan monitoring system in a merged bank

• Main Author: Ramos, Marygirl D.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Banks and banking; Bank loans
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5640
• Institution: De La Salle University

In this action research conducted in our Bank, our Lending Department focused on addressing the issue on the lack of a proper monitoring system for loan account management. A consistent and uniform monitoring system for loan accounts was not given much attention due to other pressing matters during the Bank merger. In response, in Cycle 1 of this action research, we established a standard monitoring system for Loan Account Officers to properly report and reduce the level of past due loans. In Cycle 2, we continually refined the established monitoring system for loan account management to even further reduce the level of past due loans through a shift of job responsibilities. The results of this research project benefitted our Bank by reducing the level of technical past due loans that previously registered as significant losses in our financial reporting. We established an intensive monitoring system that our Loan Account Officers can use for long term monitoring of loan maturities.