Study on the cause-and-effect relationships among the different perspectives of the balanced scorecard in selected listed firms of the Philippines

• Main Author: Lim, Perry Carl A.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Balanced scorecard (Management); Organizational effectiveness > Measurement
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5746
• Institution: De La Salle University

The Balanced Scorecard (BSC) framework was introduced by Kaplan and Norton more than two decades ago in the corporate environment. Ever since its introduction as a performance measurement tool in most organizations, skepticism regarding its applicability and cause-and-effect relationships among the four different perspectives still arise. Annual reports of publicly listed firms in the Philippines include only financial measures as key performance indicators. The study aims to test if the three non-financial BSC perspectives (learning and growth, internal business processes, and customer) have a significant effect on the financial perspective of listed Philippine firms in the Philippine Stock Exchange. Ordinary least-squares regression is used for the purpose of this study. This study finds that all three non-financial perspectives have significant effects on financial perspective.