Balancing a heavy workload in a BPO company to satisfy both client and employee needs

• Main Author: Parana, Mark Angelo B.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Employees > Workload; Employees > Training of; Management > Employee participation; Personnel management; Organizational change; International Business Machines Corporation > Officials and employees > Turnover; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5797
• Institution: De La Salle University

The declining quality of work output and increasing employee turnover of my team in IBM have been noticed by our client and became a problem of the management. A problem which should be addressed to maintain client satisfaction and continued business partnership. Our high turnover rate somehow conno...