The effects of different levels of customer dissatisfaction on behavioral intentions: An empirical study on airline passengers
Due to the emerging relevance of the service sector and the concept of customer satisfaction, this study was conducted. The main objective of this paper is to understand the relationship of three elements in an airline business – levels of dissatisfaction, behavioral intentions, and perceived custom...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2006
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5874 https://animorepository.dlsu.edu.ph/context/etd_masteral/article/12733/viewcontent/CDTG004195_F_Partial.pdf |
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| Institution: | De La Salle University |
| Language: | English |