Addressing the issues on technical past dues, delays in loan releases, and inoperative account status through the establishment and implementation of standard policies and procedures in account monitoring

• Main Author: Lopez, Mary Anelle B.
• Format: text
• Language: English
• Published: Animo Repository 2020
• Subjects: Loan servicing—Quality control; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6193; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13271/viewcontent/Lopez_MaryAnelleBermejo_11790687_1Edited.pdf
• Institution: De La Salle University

This action research focused on addressing the issues on daily transactions in one of the teams under the Institutional Banking Group (IBG) of Red Bank, which includes having a high level of technical past dues, delays in loan releases, and a high number of inoperative accounts. If not immediately a...