Improving quality through coaching: An action research on improving quality of PH Bank's phonebankers through implementation of effective coaching

This action research presents the issue of ineffective performance review process particularly the conduct of feedback or coaching as manifested by the increasing number of quality errors in PH Bank’s Customer Care Center. As the bank gears towards quality management certification, we need to ensure...

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Bibliographic Details
Main Author: Ribleza, Francis R.
Format: text
Language:English
Published: Animo Repository 2018
Subjects:
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/6540
https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13562/viewcontent/Ribleza__Francis_R.__IAR2.pdf
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Institution: De La Salle University
Language: English