An action research on addressing overloading of work at big bank’s business lending star unit

• Main Author: Relingo, Julius Paulo S.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Bank employees—Workload; Employee motivation; Performance Management
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6566; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13570/viewcontent/Relingo__Julius_Paulo_S.__2_Redacted.pdf
• Institution: De La Salle University

In this action research, we focused on addressing the issue on the overloading of work at big bank business lending star unit. The overloading of work resulted from three factors which were, Resignation, Complexity of Accounts and Client Preference. Manifestations of the main issue presented were, h...