Improving the feedback system of seafarer survey form in ABC Company

• Main Author: Dela Cruz, Ma. Khenna Mae G.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Reengineering (Management); Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6706; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13616/viewcontent/Dela_Cruz__Ma._Khenna_Mae_G2_Redacted2.pdf
• Institution: De La Salle University

This action research improved the process of collecting and interpreting the feedback form of our customers. One of our method to measure the satisfaction level of our customers is through the Seafarer Survey Form. The survey processes were streamlined to increase effectiveness and eliminate unneces...