Resource maximization of ATM and cash services

• Main Author: Chang, Edgar L.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Operations research; Resource allocation; Root cause analysis; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6724
• Institution: De La Salle University

This integrative action research focuses on resolving the focal problem of the researcher’s department which is resource maximization for ATM and Cash Services. The process involved a series of procedures before uncovering the root cause of the issue. The prescribed tools in conducting an integrative action research in the organization were strictly employed. This study enabled the researcher along with his team to discover and analyze authentic firsthand information as well as past literature that helped to construct, plan, implement and evaluate activities for the given purpose. Furthermore, the set of objectives was provided to establish the goals of this action research. The main priority was to know the underlying constraints that hinder maximization of our operational capacity. Under maximization of resources, it had caused generation of excessive cost and triggered several implications. After a concise and thorough study, the team had concluded that closing the distance between ATM sites and operation’s base is the key to allocate resources and avoid wastage. The collaboration had determined that in order to improve our current state, there was a need to enhance our present service structure. Fold-in and decentralization strategies were introduced by the group. The new service structure aims to make the two variables closer to each other, thus benefiting on cost saving results. Subsequently, this project had taken place and involved three Cash Centers to house ATM service operations. As a result, the new strategy had reduced overtime cost and additional charges from our service provider. Client complaint’s resolution is now faster because sites can be visited more often than it was in the previous service structure. In this perspective, this project had attained most of its objectives. Nonetheless, there is still a necessity to improve the new set up to promote refinement and enhancement of the strategy to support a lean operation.