An action research on reducing average handle time for medicare and retirement line of business in Optum

• المؤلف الرئيسي: Salazar, Joshua Paul G.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2019
• الموضوعات: Call centers—Production standards; Medicare; Performance Management
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etd_masteral/6969
• المؤسسة: De La Salle University

This action research aims to address reduce average handle time of call center agents within the line of business medicare and retirement which caters to medicare members enrolled in UnitedHealthcare, the largest healthcare, and insurance provider in the United States of America (“UnitedHealth Group...