An insider action research on establishing a document tracking and monitoring system for the BPO and manning team

• Main Author: Salido, Ramon Augusto G.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Tracking (Engineering); Contracting out; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/7066
• Institution: De La Salle University

This paper is about the implementation of a document tracking and monitoring system in the Business Process Outsourcing team. The objective is to create a system that would target the lack of monitoring of documents handled by the team causing significant lapses in the team‟s operational efficiency....