An analysis on the handling of foreign airlines

• Main Author: Alejandro, Oscar M.
• Format: text
• Language: English
• Published: Animo Repository 1966
• Subjects: Airlines; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/144
• Institution: De La Salle University

At present, there is only one airline providing the essential services like passenger-handling, cargo and mail handling, aircraft ground handling and commissary service, which foreign airlines have decided not to handle by themselves. This leaves them no other choice since there is only one company, which can cater to their needs. To some of these foreign airlines this company happens to be another competitor airline. Nevertheless, in fairness to this servicing company, it must be mentioned that is has the necessary experience and know-how to provide the services required. However, this company is now experiencing an acute manpower shortage brought about by its rapid expansion, in addition to its own operational problems that should be coped with. It can no longer adequately meet the demands of all the foreign airlines. As a result, the quality of service has deteriorated. For this reason, several executives of foreign airlines have expressed their desire to utilize the services of another servicing company if only another one is available. This study therefore, is prepared for the purpose of determining how such a company can be organized in order to provide efficient passenger/cargo/mail handling and aircraft ground handling services for foreign airlines operating at the Manila International Airport. It delves into the four aspects of the servicing company: 1. Marketing 2. Engineering 3. Labor and Organization 4. Finance.