An assessment of service quality on select casual restaurant businesses in Makati City during the COVID-19 pandemic

• Main Authors: Alcober, Katrice Ysabelle R., Calasanz, Joshua Ernest, Tan, Jeraud Matheson C.
• Format: text
• Language: English
• Published: Animo Repository 2022
• Subjects: Restaurants—Philippines—Makati City—Quality control; Food service management—Philippines—Makati City; Consumer satisfaction; Food and Beverage Management
• Online Access: https://animorepository.dlsu.edu.ph/etdb_dsi/49; https://animorepository.dlsu.edu.ph/context/etdb_dsi/article/1087/viewcontent/An_Assessment_of_Service_Quality_on_Select_Casual_Restaurant_Busi2_Redacted.pdf
• Institution: De La Salle University

The COVID-19 pandemic drastically altered customers’ lifestyles and, in turn, their eating habits and restaurant behavior. Lockdowns and restrictions have been intermittently imposed in the Philippines over the last two years, compelling the food and service industry to modify its operations to comp...