The call for help: Exploring the experiences of mental health hotline service users

• Main Authors: Dela Cerna, Sophia Lynne G., Casquejo, Riane Krister P., De Jesus, Isabela P., Nedamo, Jan Dominique R.
• Format: text
• Language: English
• Published: Animo Repository 2022
• Subjects: Mental health services; Hotlines (Counseling); Mental and Social Health; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etdb_psych/13; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=1018&context=etdb_psych
• Institution: De La Salle University

Mental health hotlines have been developed over the years as a form of crisis intervention, and the pandemic has led to an increase of the utilization of these services. This study aims to explore the experiences of service users by looking into their expectations, call sessions, and their evaluatio...