Action research on managing the invoice age service level requirement of the invoice verification - Angola Team

• Main Author: Lejano, Jan Bernard F.
• Format: text
• Language: English
• Published: Animo Repository 2021
• Subjects: Invoices; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/18; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1000/viewcontent/Lejano2.pdf
• Institution: De La Salle University

This action research addresses the main issue identified by the Angola Invoice Verification Team of Blue Shield Company after the researcher has noticed that their team is being slow in complying with their Service Level Agreement to handle invoices in their queue within 3 days. The issue was identi...