Improving the method of knowledge management among the new members of the division

This action research aimed to improve the method of knowledge management (KM) among the new members of the division. As a team, we aimed to improve/revisit the KM practices within the division. The manifestations of the main issue were the lack of familiarity to some steps in the procedures and task...

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Main Author: Salavante, Brian D.
Format: text
Language:English
Published: Animo Repository 2021
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Online Access:https://animorepository.dlsu.edu.ph/etdm_manorg/22
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Institution: De La Salle University
Language: English
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spelling oai:animorepository.dlsu.edu.ph:etdm_manorg-10282021-06-15T07:48:28Z Improving the method of knowledge management among the new members of the division Salavante, Brian D. This action research aimed to improve the method of knowledge management (KM) among the new members of the division. As a team, we aimed to improve/revisit the KM practices within the division. The manifestations of the main issue were the lack of familiarity to some steps in the procedures and tasks specific to the division, the lack of a standard process for knowledge transfer, and work instructions and process flow that were not updated and documented. Guided by the action research tools, the first and second inquiry were applied to collaboratively construct the main issue. This was supported by data collected from all the members of the division. In connection with this, the inputs from the division, accompanied by knowledge creation and knowledge flow models such as WIIG’s and SECI model, allowed us to identify core activities that the division prioritized to establish an action plan to address the main issue. We also referred to the ADKAR model in implementing change. The first cycle of the action research entailed the identification of available resources, documentation of process flow, updating of the work instructions for division specific tasks, and developing a process to transfer knowledge to new members. The second cycle was executed to bring all the outcomes of the first cycle together and create a knowledge transfer process that allowed flexibility amid the pandemic and during alternative work arrangements. During the second cycle we also identified the responsibilities of the members to answer concerns regarding the project’s sustainability. The collaborative nature of the action research gave the division the opportunity to communicate frequently, thus allowing the exchange of inputs among the members. 2021-04-06T07:00:00Z text application/pdf https://animorepository.dlsu.edu.ph/etdm_manorg/22 Management and Organization Master's Theses English Animo Repository Knowledge management Organizational learning Business Administration, Management, and Operations
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Knowledge management
Organizational learning
Business Administration, Management, and Operations
spellingShingle Knowledge management
Organizational learning
Business Administration, Management, and Operations
Salavante, Brian D.
Improving the method of knowledge management among the new members of the division
description This action research aimed to improve the method of knowledge management (KM) among the new members of the division. As a team, we aimed to improve/revisit the KM practices within the division. The manifestations of the main issue were the lack of familiarity to some steps in the procedures and tasks specific to the division, the lack of a standard process for knowledge transfer, and work instructions and process flow that were not updated and documented. Guided by the action research tools, the first and second inquiry were applied to collaboratively construct the main issue. This was supported by data collected from all the members of the division. In connection with this, the inputs from the division, accompanied by knowledge creation and knowledge flow models such as WIIG’s and SECI model, allowed us to identify core activities that the division prioritized to establish an action plan to address the main issue. We also referred to the ADKAR model in implementing change. The first cycle of the action research entailed the identification of available resources, documentation of process flow, updating of the work instructions for division specific tasks, and developing a process to transfer knowledge to new members. The second cycle was executed to bring all the outcomes of the first cycle together and create a knowledge transfer process that allowed flexibility amid the pandemic and during alternative work arrangements. During the second cycle we also identified the responsibilities of the members to answer concerns regarding the project’s sustainability. The collaborative nature of the action research gave the division the opportunity to communicate frequently, thus allowing the exchange of inputs among the members.
format text
author Salavante, Brian D.
author_facet Salavante, Brian D.
author_sort Salavante, Brian D.
title Improving the method of knowledge management among the new members of the division
title_short Improving the method of knowledge management among the new members of the division
title_full Improving the method of knowledge management among the new members of the division
title_fullStr Improving the method of knowledge management among the new members of the division
title_full_unstemmed Improving the method of knowledge management among the new members of the division
title_sort improving the method of knowledge management among the new members of the division
publisher Animo Repository
publishDate 2021
url https://animorepository.dlsu.edu.ph/etdm_manorg/22
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