An action research addressing managing employee engagement in a remote working environment in a financial institution

• Main Author: Reyes, Rene Joseph M.
• Format: text
• Language: English
• Published: Animo Repository 2021
• Subjects: Management—Employee participation; Telecommuting; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/31; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1035/viewcontent/Reyes2.pdf
• Institution: De La Salle University

This action research aims to understand and address the low employee engagement of the Customer Relationship Development (CRD) team in Global Commercial Services (GCS) of Company ABC. The main issue was determined based on the 2020 Colleague Experience Survey (CES) results and feedback shared by the...