Creating the ABC Philippines’ IT helpdesk playbook: A live guide for configuring applications and workstations, and troubleshooting software and hardware errors
The purpose of this action research is to address the lack of knowledge-based documents of ABC Philippines’, the largest independent publicly listed pan-Asian life financial group, IT Helpdesk Team. The lack of knowledge-based documents resulted to preferential IT Supports who were able to remediate...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2023
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etdm_manorg/169 https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1197/viewcontent/Creating_the_ABC_Philippines2__IT_Helpdesk_Playbook__A_live_guide_Redacted.pdf |
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| Institution: | De La Salle University |
| Language: | English |