Improving the admin request process through business process management and process documentation in admin department

• Main Author: Orejola, Josine Kara
• Format: text
• Language: English
• Published: Animo Repository 2023
• Subjects: Operations research; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/196; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1203/viewcontent/Improving_the_admin_request_process_through_business_process_mana_combined.pdf
• Institution: De La Salle University

This insider action research addressed the issue of inefficiency of fulfilling admin requests in the Shared Services cluster of the ABC Group. Through brainstorming with my collaborators and the use of action research inquiry tools, we identified the lack of an existing admin request monitoring syst...