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             ___      _____    _    _    _____    
  ____      / _ \\   |__  //  | || | || |  __ \\  
 |    \\   / //\ \\    / //   | || | || | |  \ || 
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 |_|`-`   `-`   `-`  `-----`    `---`    -----`   
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Text this: An integrative action research on implementing a customer relationship management (CRM) for effective lead maintenance, account management, and after-sales documentation