The scale of occupational stress in the business process outsourcing industry

• Main Author: Lim, Cristina Teresa Natividad
• Format: text
• Published: Animo Repository 2013
• Subjects: Job stress; Subcontracting—Employees—Psychology; Industrial and Organizational Psychology
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/10340
• Institution: De La Salle University

The work of call center agents is one of the most stressful jobs in the present-day world economy as they are dealing with truckloads of unexpected calls or requests frequently. Thus, the study determined the level of stress of night shift call center agents, determined how stress had affected their...