The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach

• Main Authors: Tiglao, Noriel Christopher C., De Veyra, Janna M., Tolentino, Niki Jon Y., Tacderas, Mark Angelo Y.
• Format: text
• Published: Animo Repository 2020
• Subjects: Paratransit services—Philippines—Metro Manila —Quality control; Transportation
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/11186
• Institution: De La Salle University

Paratransit, in this paper, refers to the informal modes operating in the urban transport system of Metro Manila with the dominance of public utility jeepneys. In the context of Asian developing countries, paratransit are generally presented as public transport services that do not fit with the idea...